Frequently Asked Questions
We've compiled common questions to help make your ordering process easier and faster.
To place an order, please click here. Make sure to fill in your personal details correctly to avoid delivery issues.
Once you receive the tracking number via WhatsApp, you can track your shipment on the official JNE website using the provided tracking number.
Currently, we accept bank transfers (BCA) and PayPal for international payments.
The payment deadline is 2 hours. Orders not paid within this time frame will be automatically canceled.
Please click here to confirm your payment.
Domestic shipping is handled by JNE, while international shipping uses TLX.
Orders are shipped after payment confirmation, within a maximum of 24 hours. Shipping may occur on the same day or the next business day.
Shipping costs are automatically calculated based on order quantity and weight.
The tracking number will be sent via WhatsApp one day after the order is processed.
Click here to view the complete return and exchange policy.
Still need help?
If you can't find the answer you're looking for, please don't hesitate to reach out to us.